For rental businesses with bookings to coordinate
Keep reservation details and customer follow-up moving while your team handles the equipment. An assistant can organize inquiries, prepare booking records and track delivery or return updates. Knows The Drill prepares your assistant for the responsibilities agreed before handoff.
Find your assistantThe customer wants equipment for a particular date. Your team needs to confirm the requested item, availability, location and delivery or pickup plan. A later extension can affect the next booking before anyone has updated the original record.
An assistant can keep these details connected and bring exceptions to the rental manager. Your local team confirms the asset, its readiness and the conditions under which it can be supplied.
The work to hand off
Collect the customer's requested equipment, dates, location and contact information. Record unanswered questions and route suitability or availability decisions to the rental team.
What you get back: An inquiry ready for a rental specialist to review
Gather the quote and booking instructions your team approves. Track customer responses, required administrative documents and the status of the reservation.
What you get back: A reservation record with confirmed details and pending items
Organize customer access details and the schedule supplied by your operations team. Relay confirmed updates and flag changes that could affect the handoff.
What you get back: A delivery or pickup record with contacts and current instructions
Record requests to extend a rental, expected return details and the depot's confirmed receipt. Bring overdue items or booking conflicts to the manager with the original record attached.
What you get back: An extension and return queue with clear exception owners
Illustrative workflow
Use this sequence to agree who checks availability and who can change an existing rental.
Assistant preparesRecord the requested new return date and the original reservation.
Your rental team decidesWhether the request needs immediate operational review.
Assistant preparesRetrieve the current booking record and ask operations about the next reservation.
Your rental team decidesWhether the equipment can remain out.
Assistant preparesAssemble the approved terms and any changed pickup instructions.
Your rental team decidesThe extension, price and revised customer commitment.
Assistant preparesRecord the authorized change and notify the relevant contacts.
Your rental team decidesAny further conflict or exception.
Illustrative example — not a client record
Use this illustrative record to keep the customer's requested change separate from the manager's decision.
Ready to hand over when: The original booking, requested change, availability reviewer and next customer response are recorded without treating the request as an approved extension.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
Your assistant coordinates the record and communication. Your operators and specialists confirm what can be rented and whether it is ready.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Bring us the inquiries, booking changes and return questions that keep your team at the desk. We will help define the administrative role around your operation.
Explore other ways to organize the work around your team.
