For franchise owners and multi-location operators
Keep location questions and follow-up moving while you focus on running the network. Your assistant can organize requests, reporting inputs and recurring coordination across units. Knows The Drill recruits and prepares them for your franchise business and agreed responsibilities before handoff.
Find your assistantOne manager needs a supplier update. Another has submitted an incomplete report. A new location is waiting for onboarding materials. When all of those requests land with the owner, routine coordination becomes a daily distraction.
Give your assistant a common way to capture requests and the right contacts to resolve them. Each location keeps its identity, owner and outstanding action visible in the shared record.
The work to hand off
Capture the location, request type and information your operations team needs. Send routine responses from the agreed guidance and route exceptions with the original request and supporting records.
What you get back: A location request queue with owners and next steps
Request the fields and source records your team specifies from each location. Mark missing or inconsistent submissions and organize the received inputs for management review.
What you get back: A reporting packet showing received and outstanding inputs
Use the approved opening or onboarding checklist to distribute materials, arrange training sessions and track acknowledgments. Bring missing requirements to the responsible operations lead.
What you get back: An onboarding checklist with contacts and unresolved items
Track orders and service requests against the correct location, gather vendor responses and prepare status updates. Requests for substitutions, price changes or additional work go to the authorized manager.
What you get back: A vendor follow-up log linked to each location
Illustrative workflow
Use this example to avoid losing the location context as a request moves between people.
Assistant preparesRecord the location, issue and requested timing.
Your operations team decidesWhether the request needs immediate operational attention.
Assistant preparesCollect the order reference, prior correspondence and missing details.
Your operations team decidesWhich function or manager owns the response.
Assistant preparesSend the assembled request to the designated vendor or internal contact.
Your operations team decidesAny exception to brand standards, spending or service terms.
Assistant preparesRecord the confirmed answer and send it to the location.
Your operations team decidesWhether the underlying issue is resolved or needs further action.
Illustrative example — not a client record
This example follows one missing supplier delivery through the network's support process.
Ready to hand over when: The location, source records and current status are clear, and any alternative action has an identified approver.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
Define which instructions apply across the network and where individual managers retain authority. Your assistant coordinates the information within those rules.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Bring the repeated questions, late inputs and vendor follow-up. We will help define a role that supports the network's day-to-day working rhythm.
Explore other ways to organize the work around your team.
