For warehouse and fulfillment operators
Give the office a clear record of what the warehouse has reported and what still needs checking. An assistant can coordinate inbound paperwork, client updates and exception follow-up. We recruit and prepare them for your operation and agreed responsibilities before handoff.
Find your assistantThe client expected twelve cartons. The advance notice lists ten and the receiving team has not finished the count. An office update that treats any one of those numbers as final can create more work for everyone.
Your assistant can keep the documents and reported facts together, ask for missing confirmations and bring a concise exception to the warehouse owner who can resolve it.
The work to hand off
Collect the booking details, references and advance shipment notices your receiving process requires. Coordinate appointment requests with the warehouse's available windows.
What you get back: An inbound appointment record with required paperwork and open questions
Compare the client's expected record with the receiving update and log differences. Request the supporting references your team needs before an adjustment is considered.
What you get back: A receipt-exception queue linked to source documents and a warehouse reviewer
Prepare client updates from the order and warehouse statuses your team authorizes. Distinguish waiting for stock, processing and dispatched rather than infer progress from an old note.
What you get back: A client update with the latest reported status and next checkpoint
Organize receipt records, return references and requested billing inputs. Flag missing data or conflicting references for the inventory or accounts owner.
What you get back: A traceable document packet for the team reviewing the exception
Illustrative workflow
This example follows a disagreement between expected and reported quantities without changing inventory by assumption.
Assistant preparesRecord the purchase or shipment reference and the stated units.
Your team decidesWhich reference is authoritative for the planned receipt.
Assistant preparesAttach the receiving update and its time; keep a pending count visible.
Your team decidesWhen the physical count is complete and who confirms it.
Assistant preparesPlace the expected and reported quantities side by side, including their units.
Your team decidesWhether the discrepancy reflects packaging, shortage or a record error.
Assistant preparesRequest the documents or floor confirmation specified by the warehouse lead.
Your team decidesWhat evidence supports an inventory or billing adjustment.
Assistant preparesRecord the decision and prepare the agreed client update.
Your team decidesAny stock adjustment, claim or charge.
Illustrative example — not a client record
The example preserves a pending physical count instead of turning it into a confirmed shortage.
Ready to hand over when: The reviewer sees all three states and can request the missing physical confirmation without an assumed shortage entering the stock record.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
The assistant can improve the administrative record; the warehouse team remains responsible for the goods and operating decisions.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Show us the receipt records and client questions your office handles. We will help define the assistant's coordination role and escalation path.
Explore other ways to organize the work around your team.
