Knows The Drill

Financial advisors

Virtual assistants for financial advisors

Give the client conversation your full attention. Your virtual assistant coordinates reviews, approved materials and assigned follow-ups around your advisory team. We recruit and prepare your assistant for the financial-advisory setting and agreed support responsibilities before handoff, with advice and account decisions staying with your firm.

Find your assistant

Arrive at the review with the open items in view.

An attendee needs a different time, an approved document is missing, and a question from the last conversation has not reached the advisor. Meeting preparation needs to bring those open items together.

Begin with a recurring review. Specify who approves the agenda, where approved materials come from, and which client questions need an advisor. An assistant can maintain the preparation list and route outstanding items, giving your team a clear view of what needs attention.

The work to hand off

Support before and after the client conversation

01

Review meeting coordination

Provide the client list, meeting preferences, and available times. An assistant can coordinate attendees, maintain invitations, and send approved reminders. Scheduling conflicts and unanswered invitations stay visible with the last contact recorded, so your team can choose who needs a personal call.

What you get back: A review calendar with confirmations and open responses

02

Review meeting materials

Identify the agenda template and materials your team has approved for the meeting. An assistant can organize links or files in the agreed location, check that the listed items match your supplied checklist, and flag missing files. Your advisor reviews the content and decides what is appropriate to present.

What you get back: A meeting preparation list ready for advisor review

03

Administrative action tracking

After the conversation, supply the follow-up actions you have approved, their owners, and the language for routine messages. An assistant can track scheduling and document-request steps, follow up at agreed points, and flag items waiting on the advisor. Advice and account instructions go back to the responsible professional.

What you get back: An assigned follow-up list with outstanding actions visible

04

Advisor calendar and correspondence

Define your meeting priorities, internal contacts, and rules for routing messages. An assistant can organize administrative correspondence, coordinate team meetings, and maintain follow-up reminders. Client questions requiring interpretation or recommendations are surfaced with context for the advisor to answer through the firm's process.

What you get back: A list of client questions awaiting the advisor, with original messages attached

Illustrative workflow

Before and after a client review

Use this example to scope a recurring review checklist. Each stage needs a clear owner, an approved input, and a way to flag what is still missing.

Appointment arranged

Assistant preparesThe agreed time, attendee confirmations, meeting link or location, and unresolved logistics.

Advisor decidesWho should attend and whether any client concern changes the meeting priority.

Materials gathered

Assistant preparesA checklist of the approved agenda, open actions from the last review, and requested client documents, showing what is available and who owns each missing item.

Advisor decidesThe agenda, content to present, and any analysis or recommendations.

Actions assigned

Assistant preparesThe advisor's approved follow-up instructions recorded with a responsible person and next step.

Advisor decidesThe substance of client advice and who can act on each instruction.

Follow-up checked

Assistant preparesAdministrative responses, outstanding requests, and client questions routed to the right professional.

Advisor decidesAnswers involving advice or account activity and whether further discussion is needed.

Illustrative example — not a client record

A client review packet with one open question

Use this preparation record to bring the agenda, supplied materials and the client's question to the advisor before a review meeting.

Meeting reference
Example entryFA-019: a client review scheduled for Thursday at 11 a.m. Eastern.
What to provide or checkConnect the packet to the correct meeting and calendar entry.
Approved agenda
Example entryThe advisor supplied an agenda covering client updates and the follow-up from the previous review.
What to provide or checkUse the advisor's planned topics as the basis for preparation.
Materials on the checklist
Example entryThe supplied agenda and previous action list are filed; one advisor-selected statement is still outstanding.
What to provide or checkShow the presence or absence of requested files without assessing their financial content.
Client question
Example entryThe client asks whether a planned home purchase should change the discussion; the original message is attached for the advisor.
What to provide or checkPreserve the client's wording and route the substantive question.
Next action and owner
Example entryThe advisor decides whether to amend the agenda and confirms the reminder for the outstanding statement.
What to provide or checkKeep the advice and preparation instructions with the responsible professional.

Ready to hand over when: The advisor can open the supplied materials, identify the outstanding file and read the client's original question before approving the meeting packet.

Download the blank template (CSV)

No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.

Shape the role around the workload

Is review preparation taking over your advisor's calendar?

A useful fit when

  • Client reviews generate recurring scheduling, approved-material preparation and administrative follow-up.
  • An advisor can set the agenda and approve materials while an assistant keeps the preparation checklist current.

Discuss the setup first

  • The firm's access or communication rules have not been settled for the proposed role; confirm them before assigning client work.
  • You need a particular financial-services background or platform skill from day one; make it a matching requirement.

Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.

Keep advice and account decisions with your firm.

Your firm approves the communications, access, and decisions involved in the role. Give client questions about recommendations or account activity a named professional owner, so the assistant can route them with the context needed for a response.

  • Investment advice, product recommendations, and portfolio analysis
  • Trades, transfers, and other account transactions
  • Approval of client materials, professional responses, and access permissions

Bring your review-meeting preparation checklist.

  • 01Your review schedule, meeting preferences, and the person who sets client priorities
  • 02An approved agenda and a list of materials the assistant could help organize
  • 03Your CRM, communication channels, and requirements for information access and handling
  • 04Approved administrative messages, escalation contacts, and required working-hour overlap

Recruit. Prepare. Hand over.

Recruited for you. Trained for your industry.

First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.

We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.

Choose the support behind your hire.

Managed assistant

A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.

Explore managed support

Direct hire

We recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.

Explore direct hiring

The examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.

Before you bring someone on

Can an assistant contact clients on our behalf?
Yes, for administrative contact your firm approves: scheduling, reminders, and document requests using agreed wording. Your firm determines which communications are permitted. Questions involving advice, recommendations, or account activity go directly to the professional you designate, following your firm's process.
Do assistants come trained in financial advisory work?
Yes. We recruit and prepare assistants for the financial-advisory setting and the support responsibilities agreed with your firm before handoff. The matching conversation covers your workflow, tools, required skills and preparation time. This industry preparation does not replace professional qualifications or authorization to give advice.
Can the assistant work in our CRM or custodian platform?
We discuss the tasks and platform requirements during matching, then prepare the assistant for the agreed support role before handoff. Your firm approves permissions and information-handling rules. The examples here cover review coordination and follow-up; trading and account transactions remain with your authorized team.
What should we delegate first in a small practice?
Start with a repeatable workflow, such as review scheduling and its preparation checklist. Name the owner, define the approved inputs, and specify which questions return to the advisor. Review that handoff together before adding further responsibilities to the role.
How is support arranged and priced?
Managed support provides a dedicated, full-time assistant for a monthly fee, with ongoing KTD team support. Direct hire uses a placement fee, and you hire into your practice. We agree scope and terms before you start, including your firm's requirements.

Build support around your client review cycle.

Show us how meetings, materials and follow-ups reach your team. We will help define an administrative role around your working hours, systems and firm requirements.

Find your assistant

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