For pet care businesses with bookings to coordinate
Keep customer requests organized while your team cares for the animals. An assistant can coordinate inquiries, booking details and routine follow-up. Knows The Drill recruits and prepares your assistant for your pet care business's process before handoff.
Find your assistantA customer asks about boarding dates. The business needs the pet's details, the requested service and the records your staff review before accepting a booking. Another client wants to change pickup time while the on-site team is busy.
An assistant can gather the information and maintain a clear response record. Your pet care staff decide whether the service is appropriate, whether space is available and what care the animal needs.
The work to hand off
Gather the customer's requested service, dates, contact information and the pet details your process requires. Route service-fit questions to the appropriate staff member.
What you get back: An inquiry record ready for your team's review
Collect the administrative forms or records your staff request and track what is missing. Update booking status after the responsible person confirms acceptance.
What you get back: A booking checklist with document and review status
Arrange confirmed appointments, send approved reminders and record customer changes. Flag a request that affects capacity, staffing or the agreed service.
What you get back: A schedule record with current instructions and open changes
Record routine customer questions, share approved service information and coordinate future appointments. Gather administrative context for account or service concerns.
What you get back: A customer follow-up queue with a clear response owner
Illustrative workflow
Use this example to define which details an assistant gathers before your care team makes the acceptance decision.
Assistant preparesRecord the requested stay, customer contact and required pet details.
Your pet care team decidesWhether the inquiry needs a service-fit conversation.
Assistant preparesGather the forms and documents your booking process requests.
Your pet care team decidesWhether the supplied records meet your requirements.
Assistant preparesPresent the checklist and ask staff to confirm capacity and acceptance.
Your pet care team decidesWhether the pet and stay can be accepted.
Assistant preparesSend the authorized booking details and approved preparation instructions.
Your pet care team decidesChanges affecting care, capacity or the service agreement.
Illustrative example — not a client record
This illustrative request keeps document collection separate from your staff's acceptance decision.
Ready to hand over when: The requested stay, collected details, record-review status and capacity owner are visible before the booking is confirmed.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
The assistant handles administrative coordination, with a direct route to staff for questions that affect care or acceptance.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Bring us the customer inquiries, missing records and appointment changes that interrupt the day. We will help define an assistant role around the administrative work your team can delegate.
Explore other ways to organize the work around your team.
