For print and promotional products businesses
Keep the order moving without losing the latest proof or the customer's last change. An assistant can organize job details, coordinate revisions and follow up with suppliers. Knows The Drill recruits and prepares your assistant for your production workflow before handoff.
Find your assistantA customer changes the quantity after the proof arrives. The supplier asks which artwork version to use. The requested delivery date is approaching, but the job folder does not show whether the customer has approved the current proof.
An assistant can keep the administrative record together: order details, proof history, approval evidence and open questions. Your account and production teams decide when the job is ready to move.
The work to hand off
Gather product references, quantities, decoration details, artwork files and the customer's requested date. Record missing inputs before the job reaches estimating or production.
What you get back: A job record with the customer's request and missing fields
Organize proof versions, collect the customer's comments and route them to the responsible designer or supplier. Keep the latest requested change separate from the version that has been approved.
What you get back: A proof history with clear review and approval status
Track supplier acknowledgments, questions and confirmed production or shipping updates. Flag a response that conflicts with the current order details.
What you get back: A supplier follow-up queue tied to each job
Collect tracking references and delivery updates, then organize the approved product and artwork records for future requests. Route a reorder through your current pricing and availability checks.
What you get back: A delivery record and a reusable reference for the next order
Illustrative workflow
Use this example to define the handoff between customer comments, artwork revision and production.
Assistant preparesRecord the customer's comments against the current proof version.
Your account or production team decidesWhether the change affects scope, price or timing.
Assistant preparesSend the comments and source files to the assigned designer or supplier.
Your account or production team decidesHow the artwork or production specification should change.
Assistant preparesSave the revised proof and collect the customer's response.
Your account or production team decidesWhether the response satisfies your approval process.
Assistant preparesAssemble the approved version, order details and outstanding questions.
Your account or production team decidesWhether the job can be released to production.
Illustrative example — not a client record
This illustrative tote order shows how a job record can identify exactly what is waiting.
Ready to hand over when: The order, current proof version, customer response status and release owner agree with each other in the same record.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
Your assistant organizes the evidence around the order. Your specialists remain responsible for the artwork and manufacturing decisions.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Show us where artwork, approvals and supplier replies fall out of sync. We will help define an assistant role that keeps the order record ready for your next decision.
Explore other ways to organize the work around your team.
