For cleaning business owners and coordinators
Give recurring bookings the follow-through they need. Your assistant keeps schedule changes, customer messages and service exceptions in one place. KTD recruits and prepares for your cleaning business and agreed role before handoff.
Find your assistantA customer changes an access instruction, a cleaner cannot enter, and another customer asks to move a regular slot. Those exceptions need more than a calendar update: someone must confirm what happens next.
An assistant can maintain the recurring schedule, collect acknowledgments and track each unresolved visit. You get a clear list of changes that need a decision rather than a day of scattered messages.
The work to hand off
Record the service frequency, approved instructions and assigned schedule in your system. Keep a one-time change distinct from a permanent change to the recurring plan.
What you get back: A recurring-service calendar with current instructions
Collect the requested date or service change, check the availability your team supplies and confirm the approved option. Record who has acknowledged the change.
What you get back: A change log with customer and team confirmations
Gather the customer's and cleaner's reports, connect them to the booking and route the exception to your manager. Follow the agreed next action through to confirmation.
What you get back: An exception queue with a rebooking or review owner
Send approved completion messages, gather requested feedback and organize billing questions against the right visit. Keep unresolved issues visible before the next scheduled service.
What you get back: A visit-linked follow-up list
Illustrative workflow
Give each service exception an owner and a recorded resolution instead of moving it out of sight.
Assistant preparesLog the booking and the cleaner's factual report.
Your team decidesWhether further contact or a schedule change is appropriate.
Assistant preparesUse the approved message to collect updated instructions.
Your team decidesAny change to scope, fees or service arrangements.
Assistant preparesCoordinate the option your manager approves.
Your team decidesRescheduling, rework or another resolution.
Assistant preparesConfirm the new arrangement with both customer and team.
Your team decidesWhether the exception is ready to close.
Illustrative example — not a client record
Keep the access report and proposed next visit connected to the original booking.
Ready to hand over when: The manager can see the original visit, access report, customer request and available option, with rebooking still distinguished from a confirmed appointment.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
An assistant can collect the facts and coordinate the response. Field quality and commercial decisions need an accountable manager.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Tell us where bookings, cleaner updates and customer requests lose their connection. We will define an assistant role that keeps the next step visible.
Explore other ways to organize the work around your team.
