For vacation rental hosts and operators

Virtual assistants for short-term rentals

Keep the next arrival from getting lost in the last departure. Your assistant coordinates guest messages, turnover updates and open property issues. KTD recruits and prepares for your short-term rental workflow before handoff.

Find your assistant

Every change of guest creates a new handoff.

A guest requests a later departure while the cleaner waits on access. The next arrival has a question, and a maintenance note is buried in a thread. Each update changes what someone else needs to know.

Give an assistant a shared view of the stay, turnover and next arrival. They gather confirmations and bring you the exceptions needing a host's decision.

The work to hand off

Keep the stay and the property in sync.

Organize guest communication

Use approved property information for routine questions and scheduled messages. Record requests that change the stay so they reach the right decision-maker.

What you get back: A guest message queue tied to the reservation

Coordinate turnovers

Confirm departure and arrival details, obtain the cleaner's acknowledgment and record completion updates. Keep pending work visible beside the next check-in.

What you get back: A turnover board with confirmed and outstanding steps

Track property issues

Collect the guest's or cleaner's description, attach relevant material and contact your designated provider. Follow the response through to the update you need.

What you get back: A property issue log with an assigned owner

Prepare the arrival handoff

Gather turnover status, approved guest instructions and unresolved exceptions. Highlight missing confirmation before the reservation is treated as ready.

What you get back: An arrival brief for the host or local team

Illustrative workflow

From guest departure to the next arrival

Use one property and two consecutive stays to define who supplies each readiness update.

Departure approaches

Assistant preparesConfirm reservation details and any requested change.

Your team decidesWhether a late checkout or other exception is accepted.

Turnover is assigned

Assistant preparesSend the schedule and obtain the cleaner's acknowledgment.

Your team decidesProvider, access arrangements and priority work.

The property is checked

Assistant preparesRecord the local team's report and outstanding issues.

Your team decidesWhether an issue affects arrival and what action is needed.

Arrival is prepared

Assistant preparesSend authorized instructions and summarize unresolved items.

Your team decidesReadiness, guest remedies and any change to the stay.

Illustrative example — not a client record

A turnover with an arrival decision still open

Keep local completion reports and host decisions together so a pending issue stays visible.

Property and stay: Example entryProperty SR-06; departing guest leaves Friday, next guest arrives Friday.; What to provide or checkIdentify the turnover connecting two reservations.
Schedule confirmation: Example entryCleaner acknowledged the planned window after checkout.; What to provide or checkShow who accepted the work.
Completion report: Example entryCleaner reports cleaning complete and a damaged bedside lamp.; What to provide or checkRecord the local update without interpreting condition.
Open decision: Example entryHost must decide how to address the lamp before the arrival message is finalized.; What to provide or checkKeep the unresolved decision visible.
Next action: Example entryAssistant requests the host's decision and records the approved guest update.; What to provide or checkConnect the exception to its next communication.

Ready to hand over when: The host can see the cleaner's confirmation, the reported issue and the decision needed before the guest receives a final update.

Download the blank template (CSV)

No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.

Shape the role around the workload

Are multiple stays creating recurring coordination work?

A useful fit when

Guest messages and turnovers arrive throughout the week.
You have local providers and clear rules for routine messages and exceptions.

Discuss the setup first

Work is occasional or concentrated into a few seasonal weekends.
You need inspections or emergency response without a designated local contact.

Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.

Keep on-site decisions and coverage explicit.

Agree hours, contacts and escalation routes before guest-facing work begins. Remote coordination needs a dependable local decision-maker.

The host controls pricing, booking exceptions, cancellations and refunds.
Local teams assess property condition, safety and maintenance work.
Guest access details and after-hours responsibilities follow the scope and permissions you agree.

Show us a turnover that needed extra attention.

01Reservation and property records with the fields your team uses.
02Guest templates and common requests needing approval.
03Cleaner contacts, readiness checks and escalation rules.
04Property tools, coverage hours and required experience.

Recruit. Prepare. Hand over.

Recruited for you. Trained for your industry.

First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.

We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.

Choose the support behind your hire.

Managed assistant

A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.

Explore managed support

Direct hire

We recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.

Explore direct hiring

The examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.

Before you bring someone on

Can an assistant message guests?: Yes, using the channels, property information and response rules you agree. Booking changes and problems requiring judgment go to the designated host or manager.
Can they coordinate cleaners between stays?: An assistant sends schedules, obtains confirmations and tracks updates. Your local team performs and checks the work; the assistant makes the status and missing updates visible.
Does this include round-the-clock support?: Coverage is agreed during matching. Tell us the time zones, arrival patterns and after-hours situations you need covered so the role and local escalation plan can be discussed.
Will the assistant know our booking software?: We discuss systems, required skills and your property workflow before recruiting and preparation. Agreed responsibilities and tool requirements are included before handoff, with preparation time agreed for the role.
What are the hiring options?: Managed support provides a dedicated, full-time assistant through KTD for a monthly fee, with ongoing team support. Direct hire covers recruitment and training for a placement fee before you hire directly. Hours, scope and terms are agreed first.

Give the next arrival a clear handoff.

Tell us where guest messages, turnovers and property updates stop connecting. We will help build an assistant role around the way your rentals operate.

Find your assistant

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