For pest control owners and service coordinators
Keep repeat visits and customer follow-up connected to the service record. KTD recruits and prepares an assistant for your pest control workflow and agreed responsibilities before handing them over to your team.
Find your assistantA customer asks when the technician will return. Another wants to know which preparation instructions apply, while the office is still waiting for the last visit's update. Answering from memory can leave the record behind.
An assistant can maintain the schedule, use the instructions your qualified team supplies and collect missing updates. Your coordinator gets a clear view of the next visit and the questions needing a technician.
The work to hand off
Use the service schedule your team supplies to track upcoming visits and customer availability. Keep rescheduled appointments connected to the original service record.
What you get back: A recurring-visit queue with current booking status
Select the instruction version your team assigns to the visit and send it through the agreed channel. Record delivery and route follow-up questions to the technician.
What you get back: A communication log tied to the visit and instruction version
Record the technician's supplied completion status and next-step instructions. Follow up on missing notes so the coordinator can see what still needs attention.
What you get back: A visit record with supplied updates and missing items
Capture the customer's question, connect it to the relevant service and arrange the response your team chooses. Keep a requested return visit separate from one the coordinator has booked.
What you get back: A follow-up register with a technical response owner
Illustrative workflow
Use the technician's record as the starting point for reminders and customer follow-up.
Assistant preparesRecord the supplied completion status and next-step notes.
Your team decidesThe service conclusion and any recommended return.
Assistant preparesCoordinate customer availability within the supplied service plan.
Your team decidesThe appropriate interval and appointment priority.
Assistant preparesSend the assigned approved instructions and record questions.
Your team decidesAny treatment, safety or preparation explanation.
Assistant preparesRecord the response and confirmed next appointment.
Your team decidesWhether another technical review or service action is needed.
Illustrative example — not a client record
Keep the booking and the technical question connected while the customer waits for an answer.
Ready to hand over when: The coordinator can find the confirmed visit, instruction version and unanswered technical question, with a named person responsible for the answer.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
Define which messages an assistant may use and who responds when a customer needs more than a scheduling update.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Show us the reminders, missing updates and customer questions your office keeps chasing. We will help shape the assistant's role around that recurring work.
Explore other ways to organize the work around your team.
