For salon owners and nonmedical spa operators
Give appointment requests and schedule changes consistent follow-through. Your assistant can coordinate bookings, reminders and rebooking around the services your team offers. We recruit and prepare them for your salon or nonmedical spa and agreed responsibilities before handoff.
Find your assistantA client asks to add a service to an existing booking. The calendar has an opening, but it may not allow the right provider, preparation or turnaround. A quick yes can create a problem for the person delivering the appointment.
An assistant can gather the request, compare it with your scheduling rules and bring the exact conflict to the manager. Your team spends less of the conversation discovering what the client wanted.
The work to hand off
Capture the requested service, preferred provider and availability. Use your current service descriptions and booking rules to offer suitable scheduling options.
What you get back: An inquiry record with the requested service and next booking step
Record cancellations and rescheduling requests, send the reminders your team uses and track replies. Flag a change that affects service length, provider availability or another appointment.
What you get back: A current calendar with unresolved scheduling conflicts identified
Provide the payment instructions and policy information you have approved. Gather a disputed charge, deposit or cancellation question for the manager without promising an exception.
What you get back: A policy-question queue with the original booking and requested outcome
Coordinate routine follow-up and rebooking using the preferences and contact permissions in your records. Send service-related concerns to the staff member responsible for them.
What you get back: A follow-up list with client responses and staff questions
Illustrative workflow
This example makes the scheduling dependency visible without asking the assistant to judge a treatment.
Assistant preparesRecord the extra service and the existing booking.
Your team decidesWhether that service is appropriate and offered by the assigned provider.
Assistant preparesCompare the proposed combination with the duration and room rules you provide.
Your team decidesWhich timing and resource requirements apply.
Assistant preparesPrepare the available options and the appointment affected by the change.
Your team decidesWhether to extend, move or decline the added service.
Assistant preparesSend the confirmed option to the client and request acceptance if required.
Your team decidesAny policy exception or additional charge.
Assistant preparesRecord the accepted service, provider and time and notify the on-site team.
Your team decidesOn-site delivery and any further suitability question.
Illustrative example — not a client record
The sample shows why an available calendar gap does not automatically make an add-on possible.
Ready to hand over when: The manager sees the requested addition, the timing conflict and the unconfirmed alternative before the calendar changes.
Download the blank template (CSV)No email required. The file includes field names and guidance, with blank spaces for your own inputs. Use it to describe the work during matching; keep private client information out of an initial inquiry.
Shape the role around the workload
Managed support provides a dedicated, full-time assistant. Direct-hire responsibilities, hours and employment terms are agreed during matching.
The assistant works from the service information and scheduling rules you establish.
Recruit. Prepare. Hand over.
First, we discuss your niche and the work you want your assistant to own. Then we recruit and prepare them in depth for the industry and responsibilities agreed with you before handoff. The matching conversation defines the skills, tools and preparation time your role needs.
We assess English fluency, practical problem-solving and independent judgment, so your assistant can work through the next step and recognize when to bring you in.
A dedicated, full-time assistant through our service, with ongoing support from our team. One monthly fee.
Explore managed supportWe recruit and train an assistant for you to hire directly into your team. You manage the day-to-day. One placement fee.
Explore direct hiringThe examples on these pages are a starting point. Bring the broader range of work you want covered to the matching call. We agree responsibilities, preparation time, working hours, fees and terms before you start.
Show us how bookings and provider schedules work today. We will help define the administrative role and the decisions your team retains.
Explore other ways to organize the work around your team.
